Table 3.

Frequency of Categories in Positive or Negative Reviews

Category Type	Positive Reviews (%)	Negative Reviews (%)
Aesthetic outcome	1955 (23.82)	94 (28.92)
Bedside manner	210 (2.56)	8 (2.46)
Knowledge	463 (5.64)	7 (2.15)
New technology	15 (0.18)	0 (0.00)
Office appearance	45 (0.55)	0 (0.00)
Physician demeanor	2600 (31.68)	82 (25.23)
Postoperative care	260 (3.17)	25 (7.69)
Postoperative complication	7 (0.09)	75 (23.08)
Price	12 (0.15)	2 (0.62)
Staff	1543 (18.80)	16 (4.92)
Thorough and answered questions	1097 (13.37)	16 (4.92)
Total	8207	325