Term	Definition	Example
Analysis paralysis	Overthinking a situation to the point where decision or action is not made within a reasonable timeframe or at all ("paralyzed") due to: a complicated scenario with multiple options, anxiety regarding potential consequences (making an error), or trying to achieve a perfect solution.17	When creating a volunteer schedule that considers volunteers availabilities for 28 shifts/week, an individual becomes overwhelmed due to the number of possible combinations and other factors that must be considered.
Automation	Done spontaneously, unconsciously, or in a self-regulating manner as if by machine.*	See Figure 1: Emails are sent immediately after submitting the form without having to manually do so.
Backend	“Computing: the part of a software system that is not visible or accessible to a user of that system.”*	The conditional logic set-up of our form cannot be seen by our volunteers, but they experience it depending on how they fill out our form.
Call toaction	Marketing term for the use of instructional phrases (often using an imperative verb) designed to prompt the audience to respond or act in a specific way.18	“Please fill out our survey.”
Conditional logic	A form of whereby if “x” requirement is met, then “y” happens as a consequence.19	If a respondent to our form selects “Yes” to wanting to remain anonymous, the identifying questions (name, email, etc.) disappear.
“Drag-and-drop”program	Being able to include items on a computer through the actions of a computer mouse.*	The ICUBP’s form software does not require coding and they can simply add new questions by clicking on buttons and dragging boxes around.
Gantt	Form of bar chart that visually represents a project’s schedule in the form of a list of tasks (vertical axis) and time (horizontal axis), which gives an overall timeline of each individual task and the project as a whole.20
Improvement stagnationOrganizational inertia	When an organization becomes complacent and has stopped growing and improving, though isn’t necessarily unsuccessful.21An institution’s inflexibility and resistance towards changing their processes, becoming static.22	When receiving valid customer feedback and points of improvement, an organization responds “that’s the way we always do it”.
Integration	“Linking together different…software applications physically or functionally to act as a coordinated whole.”23	See Figure 1: The ICUBP application form is integrated with the program’s database and file storage systems.
Kanban	Board that visualizes tasks and project progress from start to finish with the purpose of limiting work in progress items by working according to capacity and improve flow.24
Logistics	“The handling of the details of an operation.” *	Figure 1 is an example of the logistics behind the ICUBP’s application process.
Mail merge	Tool to personalize letters/emails to multiple individuals by importing data from a spreadsheet that fills in placeholders within the letters/emails with the appropriate information for each individual.25	“Dear (Name), Thank you for your donation of $(Amount).” Name and their donation amount will be personalized for each person.
Sandbox environment	An isolated electronic environment where individuals can safely experiment without affecting other programs or data (similar to children playing in a sandbox).*	Prior to publishing our form, the ICUBP edits and test it in a sandbox environment without fear of making errors.
Stakeholder	One that has an interest or share in an organization and affected by its actions.15 Internal stakeholders are “significantly impacted by the associated concern and its performance”.16 External stakeholders don’t have a direct relationship, but are still affected by the business’ actions. 26	ICUBP’s: Internal stakeholders (1) Executive team (2) ICUBP hospital staff representatives (3) Volunteers (4) Student group partners.External stakeholders: (1) Hospital staff (2) Patients/Families/Visitors.
Third party	“O f, relating to, or being software that is created by a vendor to be compatible with the products of another vendor.”*	The ICUBP occasionally uses a separate program to connect our form with our database.
User design	Evidence-based method of creating friendly and positive interactions and experiences between humans and products. Factors that are considered include: usability, usefulness, and overall performance.27	When creating the application form, the ICUBP team considers ways that volunteers can improperly fill out the form and tries to make the process simpler, clearer, and faster.
Workflow	“The sequence of steps involved in moving from the beginning to the end of a working process.”*	Figure 1 is an example of the ICUBP’s application workflow.

^*Definitions from Merriam-Webster Available at: https://www.merriam-webster.com/dictionary/