Customer Experience

Entertainment

This journey experience was fun

This journey was entertaining

I really enjoyed this travel experience

Education

I learned a lot through my travel experience

This travel experience stimulated my curiosity to learn new things

I completely escaped from reality during this travel experience

Escapism

This travel experience stimulated my curiosity to learn new things

This journey made me feel I was living in a different time or place

I completely escaped from reality during this travel experience

Aesthetic

It was pleasant just being in this ship

The setting of the ship provided pleasure to my senses

The setting of the ship really showed attention to detail in terms of design

Emotions

Positive emotions

I feel Contentment (Contended, Peaceful, Fulfilled)

I feel Happy (Optimistic, Pleased, Thrilled, Enthusiastic)

I feel Love (Romantic, Sentimental, Warm-hearted)

Negative emotions

I feel Angry (Frustrated, Irritated, Unfulfilled)

I feel Sad (Depressed, Miserable, Helpless)

I feel Fear (Scared, Afraid, Worried, Nervous)

I feel Ashamed (Embarrassed, Ashamed, Humiliated)

Behavioral intentions

I would speak positively about the employees of this shipping company to others

I would recommend traveling with this shipping company to friends

I would recommend traveling with this shipping company to family members

I would mention to others that I traveled with this shipping company

I would make sure that others knew that I traveled with this shipping company

I intend to continue traveling with this shipping company

I plan to travel again with this shipping company in the near future