Table 3.

Service provider-level CIMO elements.

CHARACTERISTIC OF PROGRAMME	CONTEXT	MECHANISM	OUTCOME
Family identification: Development and implementation of shared assessment tools and referral criteria	Consumer characteristics: – Level of trust between: – Consumer and index caseworker – Consumer’s family members and – caseworker – professionals involved (C) Programme characteristics: – Home Visiting – Place-based initiatives	– Multiple modes of communication – Perceived benefits of collaboration	Service engagement
Accompaniment/intensive hand holding	Consumer characteristics: – Vulnerability – Disconnected from health services Programme characteristics: – Programme flexibility – Providers taking dual roles	– Service providers share information and power – shared responsibility – Shared policies, standards, protocols – buy-in – Shared assessment tools – buy-in	Improved quality of service delivered
Evidence-based practice	Consumer characteristics: – Vulnerability – Diversity of age and social, cultural and health background Programme characteristics: – Flexibility	– Experienced clinicians – Leveraging pre-existing experiences – knowledge of local services – Experiential learning	– Improved quality of service delivered
Navigation of the health system	Health system characteristics: – Complex consumer characteristics – Poor health literacy – Distrust of health services	Experienced clinician – knowledge of local services – Experiential learning	Shared learning among professionals –Appropriate referrals