Table 3.

Ability scores.

	N	PRE	POST	MEAN DIFF. (SD)	p VALUE
* Ability to seek♦ (very easy = 1, Not easy at all = 4)
In general, how easy is it for you to get health information by yourself when you need it?	52	2.08	2.02	0.058 (0.873)	0.64
How easy is it for you to decide which health professionals you need to see?	51	2.06	1.71	0.353 (0.716)	<0.001
* Ability to Perceive♦ (very easy = 1, Not easy at all = 4)
How easy is it for you to find out which health services you have the right to receive?	46	2.74	2.17	0.565 (0.981)	<0.001
How easy is it for you to find the healthcare you need?	53	2.34	2.02	0.321 (0.956)	0.018
Ability to pay♦ (Never = 1, Often = 3)
How often did you not take drugs that were prescribed by a doctor or nurse because of their cost?	53	1.3	1.25	0.057 (0.497)	0.41
How often did you not take laboratory tests or exams that were prescribed by a doctor or nurse because of their cost (like blood draw, X-rays, etc.)?	54	1.06	1.00	0.056 (0.231)	0.083
Ability to Engage♦ (very easy = 1, Not easy at all = 4)
How easy is it for you to explain your problems to health professionals?	55	2.05	1.87	0.182 (0.945)	0.16
Patient Activation Measure ¥	39	2.98	3.07	–0.082 (0.38)	0.18

Mean Diff = Mean Difference. SD = Standard Deviation.

For Abilities, positive values represent a reduction in barriers measured at post-intervention measures. For the Patient Activation Measure, negative scores represent a change in the desired direction.

* Starred dimensions were hypothesized to be influenced by the ARC navigation services.

^♦ Analysed using the Wilcoxon Signed Ranked Text.

^¥ Analysed using Paired t-test.