Table 2.

Outpatient rehabilitation data from our service in 2019

Average time from referral to 1st rehabilitation session	16.9 days
Duration of rehabilitation program	84.1 days
Percentage of missing rehabilitation sessions	19%
Patient satisfaction (NPS)	98%
Rehabilitation goals at the end of the program
Fulfilled (76–100%)	68%
Partially fulfilled (51–75%)	9%
Partially unfulfilled (26–50%)	8%
Unfulfilled (0–25%)	6%
N/A	9%
Reason for unmet goals
Nonattendance	41%
Clinical complications	36%
Patient requested to be discharged	11%
No improvement with therapies	6%
Non-compliant with orientations	3%
Deceased	3%
Social issues	2%

NPS net promoter score