Table 2.

Themes and subthemes of the “impact of the COVID-19 pandemic on eHealth use” domain.

Themes and subthemes			Quotes from the interviews
Changes and shifts in service
	There is greater eHealth uptake.	“COVID created an extra training for us, especially for older GPa generations who were against the digitalization but came to understand the benefits of eHealth.” [GP2]
	GPs reduce strain with eHealth.	“Teleconsultation is not a pleasant thing, but it was an important tool in the intensity of the pandemic.” [GP3]
Teleconsultations
	GPs provide triage for suspicious infections.	“We did triage for COVID infection via teleconsultations.” [GP5]
Workload
	GPs’ workload increased and sped up the process of digitalization.	“COVID sped up and also increased our work via digitalization. It also changed our way of working.” [GP6]
Digital administrator
	GPs provide e-certificates, e-receipts, and reimbursement papers.	“COVID has changed the way we work and boosted digital solutions.” [GP10]
Extra investment in IT solutions
	New investments increase in eHealth, mHealthb, and video consults.	“We adopted an application on the mobile phone so that we could also work from home.“ [GP7]

^aGP: general practitioner.

^bmHealth: mobile health.