Table 4.

Themes and subthemes of the “potential services and success points” domain.

Themes and subthemes		Quotes from the interviews
Potential services
	GPsa are prepared for the unknown.	“I think we are more ready for the unknown…the crisis made us stronger and able to provide health care in difficult situations.” [GP10]
	GPs have more digital literacy.	“Software is new, and I am not fully integrated with the software. I need more training so that I can use it more efficiently.” [GP14]
	GPs have sight for mHealth and video consultations in the future.	“The role of the GP will be changed to include controlling data from applications. We could follow up closely chronic diseases with the applications, especially with chronic illnesses such as heart failure” [GP15] “I want to implement video consultations in the future, especially so that I can see the patient.” [GP9]
Success points
	There is increased accessibility.	“I am in urgency mode for the patients, reachable 24/7.” [GP12] “Quick connecting with people to monitor them at home, especially older people” [GP3]
	GPs are aware of the mental shift to remote work.	“One of the most important things we learned from the coronavirus crisis is that eHealth solutions shifted our mindset from classical role of the physician to an integrated role using more remote solutions.” [GP11]
	Physician-patient satisfaction with telemedicine	”In general, the patients are satisfied with the speed of work. They do not wait long and do not come here to take medications.“ [GP4]

^aGP: general practitioner.