Table 5.

Themes and subthemes of the “barriers and facilitators to using eHealth” domain.

Themes and subthemes		Quotes from the interviews
Barriers
	There is an ICTa burden.	“Lack of IT support to solve the problems such as older software or blockages.” [GPb4]
	Digital literacy is needed.	“To use the digital platforms, you need to have an educated population.” [GP1]
Facilitators
	COVID-19 pandemic measures	“Due to the measures, the disallowing of physical contact made us facilitate creative solutions, such as using more technology and remote options.” [GP5]
	Government and European Union (EU) policies	“Remuneration for telehealth was useful to stimulate complementary remote and physical care.” [GP9]
	Patient’s role	“The patient is central now. We have to listen to them, and most patients are comfortable and are doing well with the technology and happy to use it.” [GP12]

^aICT: information and communication technologies.

^bGP: general practitioner.