Table 4.

Summary of Patient Themes and Illustrative Interview Excerpts

	Illustrative Patient Excerpts
Sentiments about Covid Watch
Comforting	“[I stayed enrolled because] it was nice knowing that there was a medical professional out there who was aware of my situation and I still, I knew if anything went wrong that, I would be able to be quickly assessed and figure out what next steps would be.” (English speaking, White/Non-Hispanic participant)
Irritating	“Sometimes they’d text me when I was really tired, but I think I text the wrong response saying I couldn’t breathe or something like that. I don’t know. I was half asleep when I responded, so I think the text is okay. I think it’s cool, but I think they should make phone calls instead of texting … I just thought they was annoying, but I still responded.” (English speaking, Black/Non-Hispanic participant)
Insufficient	“I just think the phone call could’ve been better because they also would [hear] how you sound as well, because sometimes people can’t really – they hear how they sound. I think that helps as well.” (English speaking, Black/Non-Hispanic participant)
Feedback for Improving COVID Watch
Improve the Enrollment Process	“I wish everybody was able to get it. I don’t understand why [Family Member Name] was the only one who received it and we’re all Hospital System patients] … I think they should or at least have an option for [a patient to say no … I just say for the future, if this continues the way it does, it’s a great feature for folks who are homebound and can’t see a doctor.” (English speaking, White/Non-Hispanic participant)
Clarify the Monitoring and Escalation Process	“When it says like, ‘if you’re feeling worse, go to the emergency room.’ Well, what does that mean? Like, what level is worse?” (English speaking, White/Non-Hispanic participant)