Table 2. Nature of help-seeking and access to care.
COVID-19: coronavirus disease 2019
| Variables | Groups | n (%) |
| Index person for whom help was sought | Myself | 613 (80.9%) |
| Family member | 145 (19.1%) | |
| Reason for seeking help | COVID-19 | 122 (16.1%) |
| Non-COVID19 | 525 (69.3%) | |
| Vaccine | 111 (14.6%) | |
| In case you have called for a COVID-19-positive patient, what was the reason for calling? | COVID-19 positive | 53 (7%) |
| Symptoms of COVID-19 positive | 90 (12%) | |
| Not a COVID-19-related call | 610 (81%) | |
| How far is the nearest healthcare facility to your place? | 0–10 km | 684 (90.2%) |
| 10–50 km | 58 (7.7%) | |
| >50 km | 16 (2.1%) | |
| Are you vaccinated for COVID-19? | First dose | 267 (35.2%) |
| Both dose | 273 (36 %) | |
| No | 218 (28.8%) | |
| What is the type of consultation for seeking help (to be explained to the caller)? | Primary consultation (index opinion) | 226 (29.8%) |
| Secondary consultation (second opinion) | 531 (70.1%) | |
| Referral from others | 00 (0%) | |
| How did you come to know about the telemedicine helpline? | Social media (Twitter, WhatsApp, Facebook, Instagram) | 383 (50.5%) |
| Print media (newspaper) | 336 (44.3%) | |
| Audio-visual media (television, radio) | 6 (0.8%) | |
| Relatives, friends | 33 (4.4%) | |
| Patients | 00 (0%) |