|
Variables
|
Groups
|
n (%)
|
|
Have you ever consulted a doctor over telemedicine in the past?
|
Yes
|
206 (27.2%)
|
|
No
|
552 (72.8%)
|
|
If yes, compared to the earlier service how satisfied are you with this service?
|
Better than the previous one
|
52 (6.9%)
|
|
Same as the previous one
|
118 (15.7%)
|
|
Worse than the previous one
|
9 (1.2%)
|
|
Not applicable
|
571 (76.1%)
|
|
Did you follow the advice given by the AIIMS helpline?
|
Yes
|
651 (85.9%)
|
|
No
|
78 (10.3%)
|
|
Partially
|
28 (3.7%)
|
|
Are you worried about privacy and confidentiality?
|
Yes
|
67 (8.8%)
|
|
No
|
544 (71.8%)
|
|
Not sure
|
147 (19.4%)
|
|
In which language do you expect your doctor should communicate with you?
|
Hindi
|
727 (95.9%)
|
|
English
|
13 (1.7%)
|
|
Local language
|
7 (0.9%)
|
|
Mixed
|
11 (1.5%)
|
|
Do you want this consultant to be free or paid?
|
Free
|
667 (88%)
|
|
Paid
|
91 (12%)
|
|
If the service is a paid consultation, how much would you like to pay?
|
0–50 Rs
|
90 (11.9%)
|
|
51–100 Rs
|
15 (2%)
|
|
>101 Rs
|
4 (0.5%)
|
|
Not applicable
|
648 (85.6%)
|
|
What medium of consultation do you prefer?
|
Video consultation
|
515 (67.9%)
|
|
Telephonic
|
243 (32.1%)
|
|
If we provide video consultation, will you be able to access the service?
|
Yes
|
714 (94.2%)
|
|
No
|
44 (5.8%)
|
|
If yes, please provide the medium (here we are providing common mediums used)
|
Facebook
|
101 (13.4%)
|
|
WhatsApp
|
642 (84.9%)
|
|
Instagram
|
4 (0.5%)
|
|
Google Meet
|
00 (0%)
|
|
Zoom
|
00 (0 %)
|
|
Not applicable
|
8 (1.1%)
|
|
No use of anything
|
00 (0%)
|
|
Which kind of consultation do you prefer?
|
Telemedicine
|
200 (26.4%)
|
|
Face to face
|
376 (49.6%)
|
|
Combination
|
182 (24%)
|
|
Do you expect the prescription to be delivered to you during teleconsultation?
|
Yes
|
747 (98.7%)
|
|
No
|
10 (1.3%)
|
|
If yes, what route do you prefer?
|
Social media like WhatsApp
|
742 (98.1%)
|
|
Postal service
|
12 (1.6%)
|
|
No
|
00 (0%)
|
|
Do not want prescription
|
00 (0%)
|
|
Do you expect medicine to be given to you along with the prescription?
|
No, I will buy my own
|
290 (38.3%)
|
|
Yes, at a subsidized rate
|
379 (50.1%)
|
|
Yes, free of cost
|
85 (11.2%)
|
|
According to the patient’s economic status
|
-
|
|
It should be according to government policy
|
00 (0%)
|
|
Do not want prescription
|
00 (0%)
|
|
Do you think investigations should be ordered over telemedicine and reviewed on follow-up?
|
Yes
|
749 (98.9%)
|
|
No
|
8 (1.1%)
|
|
Do you want telemedicine services to be continued after the pandemic?
|
Yes
|
707 (93.3%)
|
|
No
|
27 (3.6%)
|
|
Not sure
|
24 (3.2%)
|
|
What kind of service do you expect in telemedicine?
|
Primary care
|
101 (13.3%)
|
|
Specialist
|
647 (85.5%)
|
|
Referral service
|
3 (0.4%)
|
|
Not sure
|
5 (0.7%)
|
|
What should be the timing of the availability of telemedicine services?
|
Round the clock
|
299 (39.5%)
|
|
Working
|
415 (54.8%)
|
|
Non-working
|
35 (4.6%)
|
|
Not sure
|
8 (1.1%)
|
