. 2022 Nov 17;24(11):e39973. doi: 10.2196/39973

Table 2.

Survey items and patients’ responses, mapped to the Institute of Medicine’s domains of health care quality (N=445).

Health care quality domain^a and survey item: “Has CIE changed any of the following...?”			Missing data, n (%)		Much worse, n (%)		Somewhat worse, n (%)			About the same, n (%)		Somewhat better, n (%)		Much better, n (%)
Effective
	Health conditions	30 (6.7)		7 (1.6)		9 (2)			276 (62)		61 (13.7)		62 (13.9)
Safe
	Safety of care	33 (7.4)		7 (1.6)		7 (1.6)			260 (58.4)		68 (15.3)		70 (15.7)
	Accuracy of health information	25 (5.6)		9 (2)		11 (2.5)			187 (42.0)		117 (26.3)		96 (21.6)
	Detection of errors in health records	32 (7.2)		8 (1.8)		13 (2.9)			246 (55.3)		70 (15.7)		76 (17.1)
Timely
	Quickness of appointments, diagnosis, and/or treatment	29 (6.5)		13 (2.9)		12 (2.7)			212 (47.6)		77 (17.3)		102 (22.9)
Efficient
	Workload for health care professionals involved in my care	31 (7.0)		7 (1.6)		15 (3.4)			265 (59.6)		63 (14.2)		64 (14.4)
	My own workload relating to my care	28 (6.3)		11 (2.5)		23 (5.2)			209 (47)		92 (20.7)		82 (18.4)
Patient centeredness
	Accessibility of my personal health records	16 (3.6)		6 (1.3)		9 (2.0)			72 (16.2)		112 (25.2)		230 (51.7)
	My role when making decisions about my health care	6 (1.3)		11 (2.5)^b		11 (2.5)^b			188 (42.2)^c		240 (53.9)^d		240 (53.9)^d
	How much I feel in control of my health care	6 (1.3)		19 (4.3)^e				19 (4.3)^e		147 (33)^c		273 (61.2)^f		273 (61.2)^f

^aAs defined by the Institute of Medicine [5].

^bI feel I have less of a role.

^cNo change.

^dI feel I have more of a role.

^eI feel I have less control.

^fI feel I have more control.