Table 2.

Overview of the interviewed participants.

Participant	Business	Position	Expertise/key competencies	Generation	Education	Experience (years)	Management experience before current job
F.1.1	F.1	CEO	Problem solving	2	Bachelor’s	61	Yes
F.1.2	F.1	Plant manager	Operations	3	Master’s	20	Yes
F.1.3	F.1	Senior secretary	Administration	NONE	Bachelor’s	7	No
F.2.1	F.2	CEO	Staff management	2	Bachelor’s	40	No
F.2.2	F.2	Managing director	Lean processing	3	Bachelor’s	15	Yes
F.2.3	F.2	Senior sales executive	Sales	NONE	Bachelor’s	25	No
F.3.1	F.3	CEO	Scientific knowledge, problem solving	1	Ph.D.	22	Yes
F.3.2	F.3	Managing director	Scientific knowledge	2	Ph.D.	12	No
F.3.3	F.3	R&D executive	Formulation	NONE	Bachelor’s	6	No
F.4.1	F.4	CEO	Problem solving	1	Master’s	21	No
F.4.2	F.4	Managing director	Staff management	2	Bachelor’s	8	No
F.4.3	F.4	Accountant	Accounting	NONE	Bachelor’s	7	No
F.5.1	F.5	Managing director	Discipline	3	Diploma	30	No
F.5.2	F.5	Operations manager	Staff management	3	Master’s	28	No
F.5.3	F.5	Head of delivery	Directions/delivery management	NONE	Primary	17	No
F.6.1	F.6	CEO	Negotiation with customers	1	Master’s	25	No
F.6.2	F.6	Managing director	Scientific knowledge	2	Master’s	10	Yes
F.6.3	F.6	Senior sales coordinator	Sales	NONE	Bachelor’s	12	No
F.7.1	F.7	Emeritus director	Staff management	1	Elementary	35	No
F.7.2	F.7	CEO	Cosmetic science	2	Ph.D.	10	No
F.7.3	F.7	Inventory manager	Inventory management	NONE	Secondary	11	No
F.8.1	F.8	CEO	Problem solving	1	Bachelor’s	34	No
F.8.2	F.8	Operations manager	Logistics	2	Master’s	12	Yes
F.8.3	F.8	CEO’s assistant	Staff management	NONE	Secondary	34	No
F.9.1	F.9	Shop manager	Staff management	2	Bachelor’s	45	No
F.9.2	F.9	CEO	All-around business skill	3	Bachelor’s	15	No
F.9.3	F.9	Handicraft personnel	Technical skill	NONE	Secondary	45	No