Fig. 2.

Total satisfaction by Veteran expectation for antibiotic and antibiotic receipt for Veterans who accurately remembered the visit (n = 127) and whether an antibiotic was received or not.

The box plot graphs show the median and interquartile satisfaction scores (range, 18–90) among Veterans who were determined to have accurately remembered their clinical visit for upper respiratory tract infection (URI). Satisfaction scores for Veterans who reported that they did not expect an antibiotic are shown in the left box categorized into Veterans who did not receive an antibiotic and Veterans who did receive an antibiotic. These scores are compared to satisfaction scores for Veterans who did report expecting an antibiotic shown in the right box and are also categorized into Veterans who did not receive an antibiotic and Veterans who did receive an antibiotic. Veterans who expected an antibiotic regardless of antibiotic receipt had lower satisfaction scores and Veterans who expected an antibiotic but did not receive one had much lower scores.