Table 3.

Change in Total Satisfaction Score Based on Veteran and Visit Characteristics

Characteristic	Change in Satisfaction Score, Points	95% CI	P Value a
Received antibiotic	0.6	−2.1 to 3.3	.648
Sex, female	0.9	−3.1 to 4.8	.651
Age (change per year increase)	0.1	−0.0 to 0.2	.189
Urban–rural county classification
Large central metro	Reference
Large fringe metro	0.1	−3.4 to 3.6	.932
Medium metro	−1.1	−5.6 to 3.3	.590
Small metro	−2.5	−7.6 to 2.6	.317
Micropolitan	−2.0	−5.1 to 1.0	.176
Non-core	−3.2	−8.0 to 1.6	.179
Visit season
Winter (Dec–Feb)	Reference
Spring (Mar–May)	1.5	−0.6 to 3.6	.156
Summer (Jun–Aug)	0.5	−2.1 to 3.0	.709
Fall (Sep–Nov)	−0.1	−3.2 to 2.9	.917
Provider type
Physician	Reference
Nurse practitioner	2.3	−1.0 to 5.6	.161
Physician assistant	−0.6	−7.2 to 5.9	.837
Received medication for URI symptoms	−1.4	−3.6 to 0.8	.202
Called or seen within 1 week	−3.5	−7.3 to 0.3	.069
Smoker b	−0.1	−2.7 to 2.6	.961
Underlying pulmonary disease c	−1.9	−5.3 to 1.5	.254
Underlying congestive heart failure	0.6	−2.5 to 3.7	.684
eGFR (per 1 mg/dL increase)	−0.0	−0.1 to 0.0	.086
Immunosuppressed	3.1	−0.9 to 7.1	.123
Insurance documented	2.0	−1.1 to 5.1	.181
Days since visit (change per 1 day increase)	0.0	−0.0 to 0.0	.200
Expected antibiotics	−4.4	−7.3 to −1.6	.005

Note. CI, confidence interval; eGFR, estimated glomerular filtration rate.

^a Mean difference and 95% confidence intervals calculated using 2-sample t test for continuous and binomial data and using two-sample proportion test for categorical data. P values reported as statistical significance assessing whether difference in means different from 0.

^b Cigarettes, cigars, or illicit substances smoked within 1 year prior to visit.

^c Excludes obstructive sleep apnea and asthma.