Table 4.
Survey questions for staff working in community teams and psychological treatment services
| Question | Yes, as usual | Yes, if strictly necessary | No | We don’t usually do this | - | - | Total |
|---|---|---|---|---|---|---|---|
| Are you continuing to visit clients? | 21 (1.9%) | 557 (50.9%) | 336 (30.7%) | 181 (16.5%) | - | - | 1095 |
| Are you continuing to meet face-to-face with clients? | 16 (1.5%) | 601 (54.8%) | 469 (42.8%) | 11 (1.0%) | - | - | 1097 |
| Question | Yes, we aim to replace all or almost all cancelled face-to-face appointments with phone or video appointments | Yes, for appointments that cannot readily be postponed | No, not usually | - | - | - | Total |
| Are you offering telephone or video call appointments instead of face-to-face appointments? | 923 (84.2%) | 145 (13.2%) | 28 (2.6%) | - | - | - | 1096 |
| Question | Yes, aiming to conduct full psychological treatment by phone or video call | Yes, but in an abbreviated form | No, not usually | Not applicable | - | - | Total |
| Are you offering psychological treatment by phone or by video call as a substitute for face-to-face appointments? | 528 (48.4%) | 360 (33.0%) | 71 (6.5%) | 132 (12.1%) | - | - | 1091 |
| How relevant has each of the following challenges been to you at work since mid-March 2020? | Not relevant | Slightly | Moderately | Very | Extremely relevant | - | Total |
| Technological difficulties with remote appointments | 97 (8.9%) | 259 (23.8%) | 298 (27.4%) | 212 (19.5%) | 222 (20.4%) | - | 1088 |
| Difficulties engaging clients in remote appointments | 106 (9.8%) | 264 (24.3%) | 310 (28.6%) | 207 (19.1%) | 198 (18.3%) | - | 1085 |
| Difficulty assessing clients by phone or video call | 116 (10.7%) | 274 (25.3%) | 291 (26.8%) | 200 (18.4%) | 204 (18.8%) | - | 1085 |
| Difficulty providing sufficient support with reduced numbers of face-to-face contacts | 137 (12.6%) | 214 (19.7%) | 252 (23.1%) | 244 (22.4%) | 242 (22.2%) | - | 1089 |
| Remote Appointments | Strongly disagree | Disagree | Neither agree nor disagree | Agree | Strongly Agree | N/A | Total |
| Telephone calls are often a satisfactory way to make an initial assessment | 156 (15.9%) | 365 (37.1%) | 168 (17.1%) | 237 (24.1%) | 58 (5.9%) | - | 984 |
| Video consultations are often a satisfactory way to way to make an initial assessment | 73 (7.5%) | 253 (25.8%) | 264 (27.0%) | 317 (32.4%) | 72 (7.4%) | - | 979 |
| Telephone calls are often a satisfactory way to assess the progress of someone already known to the team | 17 (1.7%) | 103 (10.5%) | 160 (16.2%) | 575 (58.4%) | 130 (13.2%) | - | 985 |
| Video consultations are often a satisfactory way to assess the progress of someone already known to the team | 9 (0.9%) | 67 (6.9%) | 176 (18.0%) | 545 (55.8%) | 180 (18.4%) | - | 977 |
| Telephone calls are a reasonable way to conduct psychological treatment | 110 (11.3%) | 296 (30.3%) | 239 (24.4%) | 223 (22.8%) | 42 (4.3%) | 68 (7.0%) | 978 |
| Video calls are a reasonable way to conduct psychological treatment | 57 (5.9%) | 150 (15.5%) | 264 (27.2%) | 343 (35.3%) | 80 (8.2%) | 77 (7.9%) | 971 |
| I hope to meet clients face-to-face just as much as before when the COVID-19 pandemic has finished | 21 (2.2%) | 131 (13.4%) | 128 (13.1%) | 328 (33.5%) | 371 (37.9%) | - | 979 |
| I am interested in making more use of video consultations than previously once the COVID-19 pandemic has finished | 75 (7.6%) | 164 (16.7%) | 170 (17.3%) | 403 (41.0%) | 171 (17.4%) | - | 983 |
| I am interested in making more use of telephone calls than previously once the COVID-19 pandemic is finished | 88 (9.0%) | 243 (24.8%) | 224 (22.8%) | 332 (33.8%) | 95 (9.7%) | - | 982 |
| Using phone rather than face-to-face contact is not too much of a problem for establishing a rapport | 184 (18.8%) | 361 (37.0%) | 164 (16.8%) | 214 (21.9%) | 54 (5.5%) | - | 977 |
| Using video consultation rather than face-to-face contact is not too much of a problem for establishing a rapport | 91 (9.4%) | 280 (28.8%) | 267 (27.5%) | 284 (29.3%) | 49 (5.1%) | - | 971 |
| The clients I see are sometimes easier to reach via phone or video consultation | 107 (10.9%) | 239 (24.4%) | 218 (22.2%) | 344 (35.1%) | 72 (7.4%) | - | 980 |
| Offering remote rather than face-to-face contacts has meant some clients have not been seen | 46 (4.7%) | 152 (15.5%) | 136 (13.9%) | 454 (46.4%) | 190 (19.4%) | - | 978 |
| Email or text messaging is the best way to keep in touch with some of my clients | 125 (12.8%) | 212 (21.7%) | 255 (26.1%) | 324 (33.1%) | 63 (6.4%) | - | 979 |
| I have the necessary equipment and support to be able to carry out video consultations | 120 (12.2%) | 177 (18.1%) | 112 (11.4%) | 413 (42.1%) | 158 (16.1%) | - | 980 |
| The clients I see are generally difficult to engage through phone or video consultations | 33 (3.4%) | 240 (24.5%) | 342 (34.9%) | 262 (26.8%) | 102 (10.4%) | - | 979 |
| I feel confident in using video consultations for client contacts | 82 (8.4%) | 220 (22.6%) | 221 (22.7%) | 360 (36.9%) | 92 (9.4%) | - | 975 |
| Conference calls are a good way of conducting meetings between staff | 52 (5.3%) | 204 (20.9%) | 184 (18.9%) | 351 (36.0%) | 183 (18.8%) | - | 974 |
| Video meetings (e.g. on Microsoft Teams) are a good way of conducting meetings between staff | 24 (2.5%) | 80 (8.2%) | 158 (16.1%) | 429 (43.8%) | 288 (29.4%) | - | 979 |