Table 5.
Survey questions for staff working in services offering crisis assessments
| Question | Yes, as usual | Yes, if strictly necessary | No | We don’t usually do this | Total | |
|---|---|---|---|---|---|---|
| Are you continuing to visit service users at home? | 32 (12.2%) | 166 (63.1%) | 15 (5.7%) | 50 (19.0%) | 263 | |
| How relevant has each of the following challenges been to you at work since mid-March 2020? | Not relevant | Slightly | Moderately | Very | Extremely relevant | Total |
| Lack of a base where clients can be seen face to face | 102 (39.4%) | 45 (17.4%) | 32 (12.4%) | 37 (14.3%) | 43 (16.6%) | 259 |
| Technological difficulties with remote appointments | 58 (22.5%) | 77 (29.8%) | 49 (19.0%) | 33 (12.8%) | 41 (15.9%) | 258 |
| Difficulties engaging clients in remote appointments | 48 (18.7%) | 69 (26.9%) | 64 (24.9%) | 39 (15.2%) | 37 (14.4%) | 257 |
| Difficulty assessing clients by phone or video call | 43 (16.8%) | 65 (25.4%) | 64 (25.0%) | 44 (17.2%) | 40 (15.6%) | 256 |
| Difficulty managing crises at home when no or few face-to-face contacts | 53 (20.7%) | 48 (18.7%) | 62 (24.2%) | 53 (20.7%) | 40 (15.6%) | 256 |
| Remote Appointments | Strongly disagree | Disagree | Neither agree nor disagree | Agree | Strongly Agree | Total |
| Telephone calls are often a satisfactory way to make an initial assessment | 31 (14.3%) | 75 (34.6%) | 42 (19.4%) | 59 (27.2%) | 10 (4.6%) | 217 |
| Video consultations are often a satisfactory way to way to make an initial assessment | 12 (5.6%) | 45 (20.9%) | 67 (31.2%) | 74 (34.4%) | 17 (7.9%) | 215 |
| Telephone calls are often a satisfactory way to assess the progress of someone already known to the team | 3 (1.4%) | 21 (9.7%) | 31 (14.4%) | 134 (62.0%) | 27 (12.5%) | 216 |
| Video consultations are often a satisfactory way to assess the progress of someone already known to the team | 1 (0.5%) | 15 (7.0%) | 43 (20.0%) | 117 (54.4%) | 39 (18.1%) | 215 |
| I hope to meet clients face-to-face just as much as before when the COVID-19 pandemic has finished | 7 (3.3%) | 36 (17.1%) | 29 (13.8%) | 65 (31.0%) | 73 (34.8%) | 210 |
| I am interested in making more use of video consultations than previously once the COVID-19 pandemic has finished | 12 (5.7%) | 35 (16.5%) | 40 (18.9%) | 76 (35.9%) | 49 (23.1%) | 212 |
| I am interested in making more use of telephone calls than previously once the COVID-19 pandemic is finished | 8 (3.8%) | 43 (20.3%) | 58 (27.4%) | 75 (35.4%) | 28 (13.2%) | 212 |
| Using phone rather than face-to-face contact is not too much of a problem for establishing a rapport | 36 (16.9%) | 69 (32.4%) | 52 (24.4%) | 45 (21.1%) | 11 (5.2%) | 213 |
| Using video consultation rather than face-to-face contact is not too much of a problem for establishing a rapport | 20 (9.3%) | 61 (28.4%) | 62 (28.8%) | 58 (27.0%) | 14 (6.5%) | 215 |
| The clients I see are sometimes easier to reach via phone or video consultation | 22 (10.5%) | 46 (22.0%) | 56 (26.8%) | 69 (33.0%) | 16 (7.7%) | 209 |
| Offering remote rather than face-to-face contacts has meant some clients have not been seen | 16 (7.6%) | 39 (18.5%) | 30 (14.2%) | 89 (42.2%) | 37 (17.5%) | 211 |
| Email or text messaging is the best way to keep in touch with some of my clients | 35 (16.5%) | 46 (21.7%) | 58 (27.4%) | 62 (29.3%) | 11 (5.2%) | 212 |
| I have the necessary equipment and support to be able to carry out video consultations | 23 (11.0%) | 49 (23.3%) | 16 (7.6%) | 92 (43.8%) | 30 (14.3%) | 210 |
| The clients I see are generally difficult to engage through phone or video consultations | 7 (3.3%) | 39 (18.5%) | 78 (37.0%) | 55 (26.1%) | 32 (15.2%) | 211 |
| I feel confident in using video consultations for client contacts | 22 (10.4%) | 44 (20.9%) | 49 (23.2%) | 72 (34.1%) | 24 (11.4%) | 211 |
| Conference calls are a good way of conducting meetings between staff | 10 (4.7%) | 37 (17.3%) | 30 (14.0%) | 88 (41.1%) | 49 (22.9%) | 214 |
| Video meetings (e.g. on Microsoft Teams) are a good way of conducting meetings between staff | 3 (1.4%) | 16 (7.4%) | 29 (13.5%) | 82 (38.1%) | 85 (39.5%) | 215 |