Construct	Items	Statement
Green Perceived Quality (GPQ)	GPQ1	In terms of environmental concerns, the quality of the hotel’s products/services is perceived to be the best benchmark.
	GPQ2	The hotel’s products/services quality is reliable in terms of environmental requirements.
	GPQ3	The hotel’s products/services quality is durable in terms of environmental performance.
	GPQ4	The hotel has an excellent environmental image because of the quality of its product and services.
	GPQ5	In terms of environmental reputation, the hotel’s products/services have professional quality.
Green Satisfaction (GS)	GS1	Because of its environmental image, you are happy that you select to stay at this hotel
	GS2	Due to the hotel’s environmental functionality, you decide to purchase its products/services.
	GS3	Generally, you are pleased with the hotel’s eco-friendly products/services.
	GS4	Your overall satisfaction with this hotel can be attributed to its environmental performance.
Green Trust (GT)	GT1	You think that the hotel’s environmental image is generally regarded as reliable.
	GT2	Generally, you believe that the hotel’s environmental function is dependable.
	GT3	In general, you think that claims made about the hotel’s environmental impacts are trustworthy.
	GT4	The environmental performance of this hotel meets your expectations.
	GT5	The hotel is keeping its promises regarding environmental improvement.
Customer Green Behavioral Intentions (CGBIs)	CGBI_1	I intend to stay at eco-friendly hotels.
	CGBI_2	Often, I recommend eco-friendly hotels to my family and colleagues.
	CGBI_3	I intend to pay more for an eco-friendly hotel is acceptable.