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Theme 4: “Criticalities and strengths”, sub-themes, codes that emerged and related frequencies.
| Sub-Theme | Codes | Frequencies |
|---|---|---|
| Criticalities | Emotional sphere | 8 |
| Difficulty in handling complex requests | 1 | |
| Unpredictability | 2 | |
| Strengths | Team cohesion | 35 |
| NGO’s tools | 8 | |
| How you can improve the experience of helper | More training | 9 |
| Meetings with experts | 3 | |
| Strengthening Peer Support | 18 |
