Table 7.

Benefits and drawbacks of telehealth according to the “Experience” outcome factor per perspective.

Perspective and benefits of telehealth		Drawbacks of telehealth
Primary care clinician perspective
	Improved work-life balance [33] Satisfied in perceiving their patients to be more relaxed in telehealth settings [32] Easier to conduct some consultations more efficiently [28]	Concerned about cultural and language barriers with patients [23] Lacking stimulating work for some clinicians as there is little in-person interaction with patients [9] Reliant on clinicians taking on multiple roles (eg, secretary, IT support, and clinician) [26,33]
Patient perspective
	Satisfactory experience with telehealth consultations for surveyed patients [24,31] Surveyed patients willing to use telehealth again [21]	Lacking opportunity to develop in-person rapport because of cultural or language barriers, technological barriers, and confidentiality concerns [25,29] Lacking in establishing new patient-provider relationships [9,23] Impersonal in comparison with in-person care because of the remote nature of telehealth [27,31]
Both primary care clinician and patient perspective
	Satisfied with lower risk of infection transmission [1,25-27,30] Positive patient-provider relationship for some patients as the personal connection was felt in teleconsultations [32]	Dissatisfied with the lack of in-person physical examinations [9,24,33]