Table 2.

Excerpt of the coding tree – Theme “Dissonance between digital technology use and humanness and perceived risks”

Category	Sub-category	Summary
Impairment of work processes	Data security	The use of digital technologies can lead to security risks and inefficiencies may arise due to technical deficits or insufficient user skills.
	Misreporting
	Inefficiencies due to interoperability deficiencies and connectivity issues
	Increased time consumption
	Reduced competencies of providers and patients
Communication restrictions	Loss of interpersonal skills	Digital technologies can affect holistic communication and human aspects can be lost.
	Digital technologies cannot capture multidimensionality of human beings
	“Robots have no soul”
	Digital technologies as a supplement instead of an end in itself