Table 2.
Pharmacy organizations’ communication
| Communication of pharmacists’ roles and services | Total, % (N = 92) | CPhA, % (n = 60) | CSHP, % (n = 2) | ACP, % (n = 26) | RxA, % (n = 4) |
|---|---|---|---|---|---|
| Positive (e.g., “Managing Canada’s drug supply has required an extraordinary effort, expertise and care by pharmacy teams under the most difficult of circumstances.” [CPhA]) 25 | 47.8 (44) | 60 (36) | 100 (2) | 15.4 (4) | 50 (2) |
| Neutral (e.g., “Regulated members must take reasonable steps to maintain a secure drug supply.”[ACP]) 26 | 46.7 (43) | 35 (21) | 0 (0) | 76.9 (20) | 50 (2) |
| Cautionary (e.g., “Over 60% of pharmacists are extremely or very concerned about their safety and the safety of pharmacy staff during COVID-19. Access to appropriate PPE could help to alleviate these concerns, but supplies of PPE remain limited across Canada.” [CPhA])27,28 | 5.4 (5) | 5 (3) | 0 (0) | 7.7 (2) | 0 (0) |
| Directness of communication | |||||
| Inference required (e.g., “Pharmacies are working around the clock to ensure that Canadians are safe with respect to medication use and timely access to medications.” [CPhA]) 29 | 34.8 (32) | 40 (24) | 0 (0) | 30.8 (8) | 0 (0) |
| Clear and direct (e.g., “Authorized pharmacists can make a difference in the fight against COVID-19 by using their skills to help with crucial tasks such as vaccine administration and education.” [ACP]) 30 | 65.2 (60) | 60 (36) | 100 (2) | 69.2 (18) | 100 (4) |
ACP, Alberta College of Pharmacy; CPhA, Canadian Pharmacists Association.