Table 11.

Values of the composite reliability and average variance extracted of the latent factors.

CFA model for Pre covid data set					CFA model for post covid data set
Latent factors	CR	AVE	MSV	ASV	Latent factors	CR	AVE	MSV	ASV
Safety	0.86	0.60	0.21	0.18	Safety	0.89	0.67	0.41	0.31
Comfort	0.92	0.54	0.26	0.23	Comfort	0.85	0.53	0.41	0.35
Reliability & Convenience	0.81	0.52	0.26	0.18	Reliability & Convenience	0.87	0.58	0.38	0.32
Fairness	0.77	0.53	0.23	0.16	Fairness	0.79	0.55	0.28	0.22
					Vehicle condition & Hygiene	0.94	0.80	0.39	0.32