Table 8.
Age wise distribution of the users’ ratings on overall satisfaction.
| Time period | Age Groups | Distribution of users' ratings on the overall satisfaction of the bus service (%) |
||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| Pre covid | 1 | 0.0 | 3.7 | 8.5 | 26.8 | 31.7 | 20.7 | 2.4 | 6.1 | 0.0 |
| 2 | 2.9 | 2.0 | 8.6 | 25.9 | 24.7 | 21.0 | 6.2 | 8.6 | 0.0 | |
| 3 | 7.1 | 0.0 | 14.3 | 35.7 | 7.1 | 14.3 | 7.1 | 14.3 | 0.0 | |
| 4 | 0.0 | 0.0 | 0.0 | 30.0 | 20.0 | 40.0 | 10.0 | 0.0 | 0.0 | |
| Post covid | 1 | 4.2 | 6.9 | 6.9 | 26.4 | 33.3 | 15.3 | 1.4 | 4.2 | 1.4 |
| 2 | 2.7 | 9.6 | 8.2 | 20.5 | 39.7 | 13.7 | 5.5 | 0.0 | 0.0 | |
| 3 | 0.0 | 4.0 | 4.0 | 12.0 | 44.0 | 24.0 | 12.0 | 0.0 | 0.0 | |
| 4 | 10.3 | 8.5 | 20.5 | 30.3 | 21.7 | 8.7 | 0.0 | 0.0 | 0.0 | |