Table 9.
Income wise distribution of the users’ ratings on overall satisfaction.
| Time period | Income groups | Distribution of users' ratings on the overall satisfaction of the bus service (%) | ||||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| Pre covid | 1 | 0.0 | 3.0 | 10.4 | 29.9 | 28.4 | 20.9 | 3.0 | 4.5 | 0.0 |
| 2 | 0.0 | 1.6 | 3.2 | 16.1 | 24.2 | 32.3 | 9.7 | 12.9 | 0.0 | |
| 3 | 0.0 | 0.0 | 13.0 | 34.8 | 34.8 | 8.7 | 8.7 | 0 | 0.0 | |
| 4 | 10.5 | 7.7 | 9.1 | 18.2 | 45.5 | 9.1 | 0.0 | 0.0 | 0.0 | |
| 5 | 12.6 | 9.1 | 13.5 | 47.1 | 11.8 | 5.9 | 0.0 | 0 | 0.0 | |
| Post covid | 1 | 3.4 | 6.9 | 7.8 | 30.9 | 28.8 | 10.3 | 3.4 | 6.0 | 2.5 |
| 2 | 0.0 | 8.1 | 5.4 | 13.5 | 40.5 | 10.8 | 8.7 | 9.5 | 3.5 | |
| 3 | 2.6 | 10.3 | 2.6 | 38.5 | 25.6 | 20.5 | 0.0 | 0.0 | 0.0 | |
| 4 | 3.7 | 14.8 | 3.7 | 40.3 | 22.2 | 7.4 | 6.5 | 1.5 | 0.0 | |
| 5 | 4.2 | 8.3 | 14.6 | 43.8 | 20.8 | 8.3 | 0.0 | 0.0 | 0.0 | |