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Hold individual weekly meetings with each team member |
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Schedule weekly team meetings with the purpose of the team talking and engaging |
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Start each meeting with two questions; “How are you and your family doing?” and “Are you having any problems I can help you with?” |
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Remind team members of their importance to overall organization and other stakeholders in their work output. |
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Define and enforce communication norms and etiquette |
Trust |
Find ways to remind team of cultural values, beliefs, and norms in what is said, done and written in both team and individual communications |
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Use rituals, celebrations of professional and personal milestones, and symbols to keep culture top of mind for team members |
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Remind team members of communication and data sharing protocols that build trusting relationships |
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Include those who remain at home during partial reopening of offices in team events |
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Advocate for those unable to return to offices because of family responsibilities, preexisting health conditions, or fear when and if offices reopen |
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Engage with technology unit to ensure team members ready access to tech support and best available collaboration equipment and platforms |
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Ensure team members have access to professional development training, educational programs, career counseling, pay and benefits, mental health support, and corporate recognitions and communications. |
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Engage with other organizational units and customers to ensure team ready access to needed resources, information, and cooperative collaborations |
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Ensure team members are encouraged to share ideas, take risks, and provide feedback |
Communication |
Communicate in a timely way to show respect for team members and responsiveness to their needs (responding quickly sends a message so check all modes frequently for messages) |
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Communicate frequently with team members to show they aren’t being forgotten |
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Communicate in predictable patterns to avoid feeling of uncertainty |
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Communicate clearly by checking to ensure that what was communicated was understood |
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Carefully select the communication mode that best fits the message and the receiver |
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Double-check the technology to ensure communications are smooth |
Shared Leadership |
Prepare team members to take on leadership roles |
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Identify the leadership skills of each member to ensure proper assignment of roles that each is good at and which has development potential |
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Encourage team collaborations and information sharing to allow members to see each other’s contributions to the work product |
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Celebrate accomplishments of team and spotlight contributors |
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Ensure the infrastructure for work collaboration, providing updates, and sharing feedback is accessible, understood, and working |
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Monitor the team collaboration in routine meetings (Step 1) to ensure conflicts are identified and resolved |