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. 2021 Feb 27;65:101541. doi: 10.1016/j.techsoc.2021.101541

Table 3.

Summary of digital innovations driven by the COVID-19 pandemic.

Technology Application Use Benefits Concerns Ref.
Telemedicine Virtual Visits Out-Patient Monitoring Improvement of efficiency of the healthcare system while reducing risk of transmission for patients and physicians Regulatory and standard of care issues [68,69,[75], [76], [77], [78], [79], [80], [81], [82], [83], [84], [85], [86], [87], [88], [89]]
Standard Reviews
Administrative Appointments
Virtual Triage
Teleproctoring Telestration Provision of input from experts in extraneous circumstances Technical and communication requirements
Mental Health Resources Eating Disorders Provision of on-going care in stressful circumstances Access concerns
Addiction
Post Traumatic Stress
Isolation
Data Collection Mobile Applications Disease Modelling and Tracking More accurate disease modelling and tracking improves response times Privacy and security of collected data [8,11,32,71,[90], [91], [92], [93], [94], [95], [96], [97], [98], [99], [100], [101], [102]]
Contact Tracing
Symptom Tracking/Early Diagnosis Reliance on mobile phones disadvantages those with lower income
Alerts
Real-Time Modelling
Drones/Facial Recognition Surveillance Advanced surveillance improves adherence to public health policies Fears of living in a surveillance society
Enforcement
Artificial Intelligence Medical Imaging Diagnoses Improved healthcare efficiency, modelling, expedition of scientific research and flagging of misinformation for more effective responses to pandemic circumstances Bias in data sets leading to biased analysis and decision-making [11,[103], [104], [105], [106], [107], [108], [109], [110], [111], [112], [113], [114]]
Contactless Workflow
Forecasting Predictive Disease Modelling
Disease Severity
Information Sorting Misinformation Censorship of conflicting opinions
Scientific Research
Communication and Misinformation Governmental Communication Increased Collaboration Improved research efficiency and compliance with public health policies to increase effectiveness of response Intellectual property rights [8,72,73,[115], [116], [117], [118], [119], [120], [121], [122], [123], [124], [125], [126]]
Scientific Communication Open Resources
Public Communication Policy Compliance Misinformation leading to increased fear, panic and lack of faith in governmental policies
Fear Management
Misinformation Flagging by AI