Table 2.
Overview of research trends per discipline.
|
Discipline: Consumer Research/ Marketing (N = 652 articles, 44.7% of total) | |||
|---|---|---|---|
| Trend Categories | Description of Trends | Sample article | # Articles |
| Customer experience | Servicescape, customer satisfaction, customer loyalty, service quality, social influence, eWOM, customer-to-customer interaction, customer values, customer relationship management, memorable experience, authentic experience | Sukhu, A., Choi, H., Bujisic, M., & Bilgihan, A. (2019). Satisfaction and positive emotions: A comparison of the influence of hotel guests’ beliefs and attitudes on their satisfaction and emotions. International Journal of Hospitality Management, 77, 51–63. | 189 (28.99%) |
| Pricing/ selling | Price promotions, pricing strategy, price competition, discount, menu labeling | Choi, C., Joe, S. J., & Mattila, A. S. (2018). Reference price and its asymmetric effects on price evaluations: The moderating role of gender. Cornell Hospitality Quarterly, 59(2), 189–194. | 26 (3.99%) |
| Culture | Culture difference, history, politics, ethic, endorsement, celebrity, cultural experience, discrimination | Su, N., Min, H., Chen, M. H., & Swanger, N. (2018). Cultural characteristics and tourist shopping spending. Journal of Hospitality & Tourism Research, 42(8), 1210–1231. | 26 (3.99%) |
| Branding/ brand influence | Brand loyalty, brand love, brand management, brand storytelling, brand personality, brand attitude, brand value, brand equity, brand attachment, social media branding, competitiveness, engagement, authenticity | Foroudi, P. (2019). Influence of brand signature, brand awareness, brand attitude, brand reputation on hotel industry’s brand performance. International journal of hospitality management, 76, 271–285. | 43 (6.60%) |
| Health/ wellness/well-being | Sanitation, healthcare, wellness, health, well-being, happiness | Thal, K. I., & Hudson, S. (2019). A conceptual model of wellness destination characteristics that contribute to psychological well-being. Journal of Hospitality & Tourism Research, 43(1), 41–57. | 19 (2.91%) |
| Online | Online rating, online reviews, online booking, social media, SNS, trust, customer engagement | Baker, M. A., & Kim, K. (2019). Value destruction in exaggerated online reviews. International Journal of Contemporary Hospitality Management. | 94 (14.41%) |
| Green | Climate change, sustainability, policies, attitudes and practices, waste, water conservation | Merli, R., Preziosi, M., Acampora, A., & Ali, F. (2019). Why should hotels go green? Insights from guests experience in green hotels. International Journal of Hospitality Management, 81, 169–179. | 19 (2.91%) |
| Co-creation | Value co-creation, customer engagement, user-generated content, customer-centricity | Roy, S. K., Balaji, M. S., Soutar, G., & Jiang, Y. (2020). The antecedents and consequences of value co-creation behaviors in a hotel setting: a two-country study. Cornell Hospitality Quarterly, 61(3), 353–368. | 42 (6.44%) |
| Service context | Themed tourism, cruise industry, casino management | Lyu, S. O., & Lee, Y. (2018). How do golf tourists manage golfing constraints? A choice modeling approach. Journal of Hospitality & Tourism Research, 42(2), 295–318. | 23 (3.52%) |
| P2P | Sharing economy, Airbnb, guest–host interaction, home-sharing experience, | Liu, J., Park, J., Xie, K., Song, H., & Chen, W. (2020). Effect of Commercial Neighbors on The Online Popularity of Peer-To-Peer Accommodation-Sharing Properties. Journal of Hospitality & Tourism Research, 1096348020909855. | 32 (4.91%) |
| Others | Technology, marketing, destination, service failure, CSR, advertising, customer decisions | Ho, T. H., Tojib, D., & Tsarenko, Y. (2020). Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident?. International Journal of Hospitality Management, 87, 102501. | 139 (21.32%) |
|
Discipline: HR and OB (N=280 articles, 19.2% of total) | |||
|---|---|---|---|
| Trend Categories | Description of Trends | Sample article | # Articles |
| Diversity and Diversity Management | Diversity climate, employee diversity, gender diversity, generational diversity | Madera, J. M. (2018). What’s in it for me? Perspective taking as an intervention for improving attitudes toward diversity management. Cornell Hospitality Quarterly, 59(2), 100–111 | 9 (3.21%) |
| Employee Job Attitudes and Participation | Organizational commitment, job satisfaction, motivation, engagement, innovative and creative behaviors, OCB, influences of perceived CSR | Joung, H. W., Choi, E. K. C., & Taylor, J. J. (2018). Investigating differences in job-related attitudes between full-time and part-time employees in the foodservice industry. International Journal of Contemporary Hospitality Management. | 81 (28.93%) |
| Employee Well-being | Work-family conflict, burnout, work-life balance, sexual harassment, bullying, emotional labor | O’Neill, J. W., & Follmer, K. (2020). A Multilevel Review of Hospitality Industry Work–Family Conflict Research and a Strategy for Future Research. Journal of Hospitality & Tourism Research, 44(1), 3–44. | 45 (16.07%) |
| Leadership | Ethical leadership, transformational leadership, servant leadership, authentic leadership, cultural differences in leadership | Qiu, S., Dooley, L. M., & Xie, L. (2020). How servant leadership and self-efficacy interact to affect service quality in the hospitality industry: A polynomial regression with response surface analysis. Tourism Management, 78, 104051. | 45 (16.07%) |
| Performance Management | High performance work practices, performance appraisal | Safavi, H. P., & Karatepe, O. M. (2018). High-performance work practices and hotel employee outcomes. International Journal of Contemporary Hospitality Management. | 9 (3.21%) |
| Talent, Recruiting, and Retention Management | Career development, training, job crafting, mentoring, career mobility, selection | Frye, W. D., Kang, S., Huh, C., & Lee, M. J. M. (2020). What factors influence Generation Y’s employee retention in the hospitality industry?: An internal marketing approach. International Journal of Hospitality Management, 85, 102,352 | 49 (17.5%) |
| Others | Industrial relations, workforce composition, organizational learning, green HR, team collaborations, HR branding, employee brand perceptions | Jung, I. N., Sharma, A., & Mattila, A. S. (2020). Exploring employees’ perceptions of costs and benefits of unionization in the hospitality industry. International Journal of Hospitality Management, 87, 102465. | 42 (15.00%) |
|
Discipline: Strategic Management (N=191 articles, 13.1% of total) | |||
|---|---|---|---|
| Trend Categories | Description of Trends | Sample article | # Articles |
| CSR | Influence of CSR on brand, reputation, brand equity, consumer perceptions | Kang, J. W., & Namkung, Y. (2018). The effect of corporate social responsibility on brand equity and the moderating role of ethical consumerism: The case of Starbucks. Journal of Hospitality & Tourism Research, 42(7), 1130–1151. | 21 (10.99%) |
| Technology | Digital transformations, big data usages, social media, environmental technologies | Lam, C., & Law, R. (2019). Readiness of upscale and luxury-branded hotels for digital transformation. International Journal of Hospitality Management, 79, 60–69. | 6 (3.14%) |
| Competitive Forces/ Landscape | Competitive intelligence, competitor identification, competitive sets, different competitive environments | Hesford, J., Hoffmann, K., Mangin, N., & Turner, M. J. (2020). Financial consequences of competitive set choice. International Journal of Hospitality Management, 86, 102453. | 11 (5.76%) |
| Policy, Strategy and Practices | green practices, sustainability, transparency, accountability, pricing, product, and management strategies, waste management | Mak, A. H., & Chang, R. C. (2019). The driving and restraining forces for environmental strategy adoption in the hotel industry: A force field analysis approach. Tourism Management, 73, 48–60. | 34 (17.80%) |
| Innovation/Intellectual Capital/Knowledge | Knowledge sharing, risks, new service development, customer co-creation, diversity, collaboration, flexibility, eco-innovation, product and process innovation | Li, Y. Q., & Liu, C. H. S. (2018). The role of problem identification and intellectual capital in the management of hotels’ competitive advantage-an integrated framework. International Journal of Hospitality Management, 75, 160–170. | 32 (16.75%) |
| Performance Management | Performance, efficiency, profitability, profit chain, financial performance, survival, productivity | González-Rodríguez, M. R., Jiménez-Caballero, J. L., Martín-Samper, R. C., Köseoglu, M. A., & Okumus, F. (2018). Revisiting the link between business strategy and performance: Evidence from hotels. International Journal of Hospitality Management, 72, 21–31. | 32 (16.75%) |
| Franchising | Franchisee-franchisor relationships, risks, partnerships, international activities, diversifications, advantages & disadvantages of market entry form | Sun, K. A., & Lee, S. (2019). Competitive advantages of franchising firms and the moderating role of organizational characteristics: Evidence from the restaurant industry. International Journal of Hospitality Management, 77, 281–289. | 14 (7.33%) |
| Corporate governance/Leadership Team | CEO characteristics, BoD influence, stakeholders, ownership structure and provisions | Seo, K., & Sharma, A. (2018). CEO overconfidence and the effects of equity-based compensation on strategic risk-taking in the US restaurant industry. Journal of Hospitality & Tourism Research, 42(2), 224–259. | 10 (5.24%) |
| Others | Internationalization, business models, social structures, social networks, specializations, crisis management | Vaughan, Y., & Koh, Y. (2019). Role of resource slack in rapid international expansion of restaurant companies. International Journal of Contemporary Hospitality Management, 31(1), 2–20. | 31 (16.23%) |
|
Discipline: Finance/Accounting/Economics/Law (N=102 articles, 7.0% of total) | |||
|---|---|---|---|
| Trend Categories | Description of Trends | Sample article | # Articles |
| Governance | Ownership, M&A, leadership, crowdfunding, investment, corporate governance | Dogru, T. (2018). Corporate Investment and Hotel Firm Value: Does Corporate Governance Matter in Financially Constrained Firms?. Cornell Hospitality Quarterly, 59(4), 339–351. | 23 (22.54%) |
| Risk | Risk management, financial risk, economic policy uncertainty, weather risk, credit risk, socioeconomic disadvantage | Vivel-Búa, M., Lado-Sestayo, R., & Otero-González, L. (2018). Risk determinants in the hotel sector: Risk credit in MSMEs. International Journal of Hospitality Management, 70, 110–119. | 10 (9.80%) |
| Performance | Economic growth, financial performance, revenue, efficiency, employment, productivity | Sainaghi, R., Phillips, P., Baggio, R., & Mauri, A. (2019). Hotel performance: Rigor and relevant research topics. International Journal of Hospitality Management, 78, 13–26. | 33 (32.35%) |
| Local/community impact | Local environment, market structure, diversification, discrimination | Falk, M., & Hagsten, E. (2018). Influence of local environment on exit of accommodation establishments. Tourism Management, 68, 401–411. | 10 (9.80%) |
| Regional development | Sustainable development, event impact, climate change impact, CSR | Steiger, R., & Scott, D. (2020). Ski tourism in a warmer world: Increased adaptation and regional economic impacts in Austria. Tourism Management, 77, 104032. | 4 (3.92%) |
| Others | Taxation, compensation, loan, segmentation, rate parity | McLeod, B., Litvin, S. W., Heriot, K. C., Jauregui, A., & Dempsey, E. (2018). Goodbye Columbus: Accommodation Taxes and OTAs. Cornell Hospitality Quarterly, 59(1), 61–66. | 22 (21.57%) |
|
Discipline: Operations Management (N=86 articles, 5.9% of total) | |||
|---|---|---|---|
| Trend Categories | Description of Trends | Sample article | # Articles |
| Supply Chain/ Distribution/ Procurement | Lean techniques, transparency, supplier relationships | Al-Aomar, R., & Hussain, M. (2018). An assessment of adopting lean techniques in the construct of hotel supply chain. Tourism Management, 69, 553–565. | 9 (10.47%) |
| Revenue Management | Pricing, discounting, upselling, forecasting, cancelation, rate conditions | Arenoe B, van der Rest J-PI. (2020). Does willingness to pay for rate conditions depend on the booking window? A novel time-dependent conjoint analysis approach. Cornell Hospitality Quarterly, 61, 213–222. | 29 (33.72%) |
| Technology | Robotics, logistic robots, blockchain, big data management, keyless technology, mobile apps, data based value creation | Lee, W. J., Kwag, S. I., & Ko, Y. D. (2020). Optimal capacity and operation design of a robot logistics system for the hotel industry. Tourism Management, 76, 103971. | 11 (12.79%) |
| Sustainability | Waste management, water management carbon footprint, packaging, green service encounter process, | Han, H., Lee, J. S., Trang, H. L. T., & Kim, W. (2018). Water conservation and waste reduction management for increasing guest loyalty and green hotel practices. International Journal of Hospitality Management, 75, 58–66. | 8 (9.30%) |
| Others | Food safety, sanitation, menu engineering, efficiency, alternative lodging (privacy, third-party operators, multi-unit hosts), location choices | Ranzini, G., Etter, M., & Vermeulen, I. (2020). My home on the platform: Exploring the physical privacy concerns of home-sharing providers. International Journal of Hospitality Management, 86, 102433. | 29 (33.72%) |