Table 3.

Recommendations of patients living with chronic diseases regarding the continuity of teleconsultation after the COVID-19 pandemic

Recommendations	Verbatims	Participants identification
Considering its many advantages, the end of the pandemic must allow the continuity of teleconsultation services	“I don’t have a driver’s license; I don’t have a car. So, I don’t have to travel “It suits my needs [teleconsultation], because I don’t have to spend money on gas”	101-5-001
Face-to-face consultation must take precedence over teleconsultation when a physical examination is required	“I had sores on my face, on the phone, it was more difficult”	302-5-003
Consider the reasons for consultations and the individual and environmental characteristics of the patient to decide on the appropriateness of a face-to-face consultation or teleconsultation	"Anything that has to do with social relations, when there’s a lot of explaining or emotional issues…I think face-to-face would be much easier” "My husband is deaf. The telephone consultation is not ideal. I absolutely have to make time to accompany my husband during phone meetings because he is not able to do it alone” " I don’t have internet…computers, internet, I don’t know that…"	202-5-001 102-5-004 101-5-010
Involve the patient in choosing the consultation mode for each encounter	"In my case, I don’t have a relationship with my family doctor, I don’t need to have one either. I’m not looking for that. If I needed a consultation with a social worker, I’d like it to be face to face because I’m looking more for the relationship”	202-5-001
Explain to the patient how the interprofessional dimension will be addressed	“I don’t know what the difference is between the nurse and the nutritionist” “They(social worker, doctor, and nutritionist)write to each other every time I have a meeting. They know everything”	301-5-001 302-5-003
Intervene according to the care approach in partnership with the patient in teleconsultation	"My healthcare professional asks questions and is interested in my problem, I don’t perceive any change in his or her approach virtually compared to when I come to the office” “He [the healthcare professional] asked me for my opinion, we decided to pursue this(in teleconsultation, regarding treatment choice)”	202-5-007 301-5-006
The positive attitudes expressed by healthcare professionals in a face-to-face setting must be maintained and perceived by patients in a teleconsultation setting	"I had the impression that there was more time to listen to me. The first question was, «How are you»? It was in a calm way. On the phone, it’s even more important, I find, because you don’t see the person " "Five to ten minutes late is acceptable to me. If it’s longer than that, I would like to be notified. My doctor was about 30, 40 minutes late. I was at my office, doing paperwork while waiting for my teleconsultation, so it wasn’t a problem, but for people who do not have a desk job it can be a problem”	202-5-005 201-5-001