Table 7.

Themes and subthemes

Themes	Subthemes
Some family doctors have low enthusiasm	①Less pay for overtime work during non working hours ②Small financial support for medical insurance
The referral work was not carried out smoothly	①Residents can go to the superior hospital without issuing a referral form ②Residents who issue a referral form still cannot enjoy the preferential reimbursement ratio
Psychological counseling services are in great demand but insufficient	① Psychological pressure caused by economic problems ②Patients with chronic diseases accompanied by psychological depression ③Family doctors have no energy to carry out extra work ④the primary level is lack of psychological practitioners and professional facilities and equipment
The service capacity of traditional Chinese medicine needs to be strengthened	①Lack of talents in traditional Chinese Medicine ②The service quality of traditional Chinese medicine is not high