Table 3.

Factor Loadings of items.

Study Measures	Measurement items	Loading value
Aesthetic formality (AF) (Wang et al., 2011))	FDA is Well Organized	0.88
	FDA is Ordered	0.89
	FDA is Legible	0.73
Aesthetic appeal (AP) (Wang et al., 2011)	FDA is Fascinating	0.86
	FDA is Creative	0.80
	FDA is Impressive	0.86
Arousal (ARO) (Huang et al., 2017)	FDAs seems very exciting during the COVID-19 pandemic	0.93
	I feel very excited to use FDA during the COVID-19 pandemic	0.94
Pleasure (PLS) (Huang et al., 2017)	I feel joyful while using the FDAs during the COVID-19 pandemic	0.86
	I feel pleased while using the FDAs during the COVID-19 pandemic	0.86
	I feel gratified while using the FDAs during the COVID-19 pandemic	0.80
Dominance (DOM) (Huang et al., 2017)	The FDA is better to use, I seem to have control over app during the COVID-19 pandemic	0.91
	I feel I have the right to control the FDA during the COVID-19 pandemic	0.90
Continued usage intentions (CUI) (Yang et al., 2020)	I intend to return to the FDA again during the COVID-19 pandemic	0.83
	I intend to visit the FDA again during any crisis	0.85
	I expect to revisit the FDA in future	0.91