Table 4.
One-star reviews surgical vs. nonsurgical patients of orthopedic oncology surgeons.
| Clinical | No. of surgical complaints | Percentage of surgical (%) | No. of nonsurgical complaints | Percentage of nonsurgical complaints (%) | Rate ratio (nonsurgical/surgical) | P |
|---|---|---|---|---|---|---|
| Complication | 80 | 67 | 7 | 3 | 0.09 | <0.001 |
| Readmission | 1 | 1 | 3 | 1 | 3.00 | 0.824 |
| Reoperation | 34 | 28 | 3 | 1 | 0.09 | <0.001 |
| Uncontrolled pain | 43 | 36 | 16 | 7 | 0.37 | <0.001 |
| Misdiagnosis | 10 | 8 | 27 | 12 | 2.70 | 0.712 |
| Disagree with decision/plan | 42 | 35 | 47 | 21 | 1.12 | <0.001 |
| Unclear treatment plan | 10 | 8 | 13 | 6 | 1.30 | 0.049 |
| Delay in care | 7 | 6 | 19 | 9 | 2.71 | 0.746 |
|
| ||||||
| Nonclinical | ||||||
| Bedside manner doctor/unprofessional | 73 | 61 | 147 | 67 | 2.01 | 0.131 |
| Bedside manner midlevel/unprofessional | 3 | 3 | 10 | 5 | 3.33 | 0.569 |
| Rude/unprofessional staff | 12 | 10 | 40 | 18 | 3.33 | 0.254 |
| Wait time | 18 | 15 | 29 | 13 | 1.61 | 0.088 |
| Not enough time spent with provider | 29 | 24 | 37 | 17 | 1.28 | 0.001 |
| Cost | 4 | 3 | 10 | 5 | 2.50 | 0.936 |
| Billing/insurance | 6 | 5 | 14 | 6 | 2.33 | 0.943 |
| Facilities | 0 | 0 | 4 | 2 | N/a | 0.196 |
| Scheduling issues | 8 | 7 | 41 | 19 | 5.13 | 0.028 |
| Commute/travel | 2 | 2 | 1 | 5 | 0.50 | 0.014 |
| Phone communication issues | 15 | 13 | 42 | 19 | 2.80 | 0.552 |