Table 2.
Number and percentages of responses of negative experiences with the Call for Life Uganda (CFLU) tool (N=52).
| Themes and subthemes | Responses, n (%) | ||
| PINa challenges | |||
|
|
Blocked PIN | 11 (21) | |
|
|
PIN refusing to work | 8 (15) | |
|
|
Incorrect PIN code | 7 (13) | |
| Technical issues | |||
|
|
Phone ringing endlessly | 9 (17) | |
|
|
Wrong timing of the pill reminders (calling before or after agreed time) | 8 (15) | |
|
|
Inconsistent and irregular calls | 4 (8) | |
|
|
Calling participants from different CFLU system numbers | 4 (8) | |
|
|
Nonresponse of CFLU system to participants’ calls | 3 (6) | |
| Long waits for physician’s response after reporting a symptom | 4 (8) | ||
| Challenges with toll-free number | 3 (6) | ||
aPIN: personal identification number.