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Statistical analysis of negative WOM reviews
| Score | Number of times | Number of times (%) |
|---|---|---|
| 1 point | 136 | 79.53% |
| 2 points | 19 | 11.11% |
| 3 points | 16 | 9.36% |
| Total | 171 | 100.00% |
The scoring range is 1 to 5 points; 1 point and 2 points for no reviews are classified as negative; 3 to 5 points are classified as positive; 3 points for reviews are classified as positive or negative based on the meaning of the message
