Table 2.

Implementation and training plan.

Component and its theoretical domains		Behavior change techniques	Actions
Manual of operations
	Knowledge Belief about consequences Intention	Information about health consequences	Create 1-page summary of relevant literature supporting high-frequency, low-touch care
	Knowledge Skills Belief about capabilities	Problem solving Instruction on how to perform behavior	Plan how to resolve IT issues
	Belief about capabilities	Problem solving	Plan how to schedule and block off time for virtual visits FAQsa (eg, what to do if patient misses virtual visit)
	Knowledge Skills Belief about capabilities	Instruction on how to perform behavior	Frequency and duration of virtual visits
Training session
	Belief about capabilities	Demonstration of behavior	Create modeling session
	Belief about capabilities Skills	Demonstration of behavior Problem solving Rehearsal/practice	Create practice session processes (including with glitchy technology and common patient issues)
	Belief about capabilities	Problem solving	FAQs (eg, what to do if patient misses virtual visit)
Monthly newsletters
	Reinforcement Social influences	Social reward	Highlight a CDEb or site every month when they do something good in the trial
	Memory Attention and decision processes Environmental context and resources	Prompts/cues	Write feature piece on topic on virtual library
	Knowledge Belief about consequences Intention	Information on health consequences and social and environmental consequences (depending on what the patient story is about)	Write piece on patient stories
Monthly meetings
	Reinforcement Social influences	Social reward	Compile success statistics
	Environmental context and resources Social influences	Practical and social support Problem solving	Create process for problem solving as a team
	Emotion	Reduce negative emotions	Create process for study team to gauge frustrations and come up with solutions
	Goal	Discrepancy between current behavior and goal	Create audit and feedback processes
Data collection to share with CDEs and managers
	Belief in capabilities Belief in consequences	Information about social and environmental consequences Pros/cons comparative	Collect data on CDE workload
	Belief in capabilities Belief in consequences	Salience of consequences Information about social and environmental consequences Pros/cons comparative	Collect data on patient use

^aFAQ: frequently asked question.

^bCDE: certified diabetes educator.