Skilled Communication |
“Maintains frequent communication” |
3.68 (1.02) |
“Matches actions to words” |
3.55 (1.03) |
“Observes zero tolerance for disrespect and abuse” |
3.17 (1.20) |
Overall |
3.47 (0.92) |
True Collaboration |
“Involves staff in decision-making” |
3.59 (1.04) |
“Influences policies, procedures, and bureaucracy” |
3.72 (1.06) |
“Seeks input for decision-making” |
3.58 (1.05) |
Overall |
3.63 (1.04) |
Effective Decision-making |
“Consistent use of a data-driven, logical decision-making process” |
3.48 (1.03) |
“Involves the right departments, professions, and groups” |
3.67 (1.00) |
“Considers the patient’s perspective is in important decisions” |
3.67 (0.96) |
Overall |
3.61 (0.95) |
Appropriate Staffing |
“Enough staff to maintain patient safety” |
3.30 (1.23) |
“Right mix of nurses and other staff to ensure optimal outcomes” |
3.48 (1.13) |
“Support service level allows nurses and staff to focus on care” |
3.51 (1.20) |
Overall |
3.43 (1.11) |
Meaningful Recognition |
“Formal recognition system makes staff feel valued” |
3.45 (1.09) |
“Staff members let people know when they have done a good job” |
3.52 (1.12) |
“Motivating opportunities for personal growth” |
3.56 (1.16) |
Overall |
3.51 (1.08) |
Authentic Leadership |
“Staff have a positive relationship with nurse leaders” |
3.63 (1.16) |
“Nurse leaders understand the dynamics at point of care” |
3.60 (1.12) |
“Nurse leaders play a role in making key decisions” |
3.67 (1.16) |
Overall |
3.63 (1.11) |