TABLE 2.

The matrix of condensed meaning units represents the presence and absence of each aspect of commitment to care

	Focusing	Knowing	Anticipating	Evaluating	Trusting
Nurse interview	‘Observe and talk to the patient about how he is doing.’	‘Provide the right diet, and see changes in the patient.’	‘Includes the patient's preferences and seek to fulfil these.’	‘Adjusts the diet according to what the patient can manage.’	‘Took the time to sit with the patient while he was eating.’
	‘Focus is on dietary monitoring and less on the patient's nutritional needs.’	‘No time to familiarise with the patient to be able to assess the patient's nutritional needs’	‘It's up to each nurse to assess and decide whether the patient gets enough to eat.’	‘It's a problem that we help each other to collect the meal trays if you need to focus on what the patient eats.’	‘Do not have the time to make a relationship with the patient during meal serving.’
Patient interview	‘Feels that the nurses have time for talks and to guide me.’	‘The patient became aware that he wasn't eating enough when the nurses started to ask.’	‘ There were facts about food the patient would not know about if the nurses had not talked about it.’	‘Options can motivate you to try and eat a bit more.’	‘Assuming the food was good, he was encouraged to eat.’
	‘Could well have wished that a nurse had sat down and explained why the requirement to drink is so high.’	‘Lacked the blood glucose measurement result and became unsure about the insulin.’	‘ No one has explained to the patient why protein is good for her.’	‘Nobody talked about his diet, and he needed food he could eat rather than being forced to choose from the menu card.’	‘The nurse was very insistent that he should take insulin before the meal, but he knows what he needs.’
Fieldnotes /observations	‘Informs the patient about the importance of consuming protein for the wound to heal.’	‘The patient is offered a protein drink because he does not eat enough. He gets one with a taste he likes.’	‘The nurse negotiates with the patient and makes her order a little more dessert and fruit.’	‘The patient has not eaten enough; however, the calories are good. The nurse asks if the patient has nausea.’	‘Relatives are informed of the patient's dietary intake; the nurse offered soup as the patient has difficulty eating.’
	‘The patient is clearly ill and has difficulty breathing. The nurse continues to order food for the patient.’	‘The patient sleeps. He has not eaten very much; nobody talks to the patient about it.’	‘The patient is unsure about how much she should drink when told that she should drink a lot.’	‘The nurses take out meal trays without talking to the patients; one patient says he wants to keep his yoghurt.’	‘The nurse finish ordering the food on her screen and leaves the patient without asking how she is feeling.’

The codes in the grey row exhibit codes for the presence of each element, and the white exhibits codes for the absence.