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. 2021 Apr 13;11(8):1316–1324. doi: 10.34172/ijhpm.2021.26

Table 2. Influences on Access to Primary Care During Lockdown by System, Practice and Individual-Level Factors .

Influences on Access
Dimensions of Access 24 National/Health System-Level General Practice-Level Individual-Level
Ability to perceive/approachability 1.1 Public service messages 2.1 Communication and outreach 3.1 Self-management and self-triage
Ability to seek/acceptability 2.2 Use of technology 3.2 Conscious of health services pressure
Ability to reach/availability and accommodation 1.2 Focus on COVID-19 and urgent issues 2.3 Gatekeeping 3.3 OK/not OK to seek routine healthcare
Ability to engage/appropriateness 1.3 Service integration 2.4 Staff manner
2.5 Safety of the health service environment 		3.3 Fear of infection

Abbreviation: COVID-19, coronavirus disease 2019.