Table 2.
Questionnaire items.
| Construct | Items | Source |
|---|---|---|
| Confirmation (CON) | CON1: My experience with using the online learning environment is better than I expected | Kang et al. (2009) and Liao et al. (2009) |
| CON2:The service level provided by the online learning environment exceeds my expectations | ||
| CON3: Overall, the majority of my expectations for the online learning environment have been confirmed | ||
| Continue intention (CINT) | CINT1: I intend to continue using the online learning in the foreseeable future | |
| CINT2: I will continue using the online learning in the future | ||
| Chiu and Wang (2008) and Liao et al. (2009) | ||
| CINT3: I will regularly use the online learning in the future | ||
| Satisfaction (SAT) | SAT1: I am satisfied with the performance of the online learning | Chiu and Wang (2008) and Liao et al. (2009) |
| SAT2: I am delighted with the experience of using the online learning | ||
| SAT3: My decision to use the online learning is a rational one | ||
| Perceived usefulness (PU) | PU1: Using an online learning system improves my learning effectiveness | Lee (2006) |
| PU2: Using the online learning system will enhance my learning performance | ||
| PU3: I believe online learning contents are informative | ||
| Computer anxiety (CA) | CA1: Working with a computer is something that would give me a lot of anxiety | Sun et al. (2008) |
| CA2: I get depressed when I think of trying to use a computer | ||
| CA3: Computers make me feel uneasy and confused | ||
| CA4: I feel apprehensive about using the computer system | ||
| Social interaction (SI) | SI1: The teacher or instructor of an online learning system fosters a positive environment and makes opportunities for students to interact with one another | Molinillo et al. (2018) and Robinson and Hullinger (2008) |
| SI2: The online learning system teacher/instructor encourages communications between learners and teachers | ||
| SI3:I communicate with other students while studying online | ||
| SI4: I converse and share opinions with other students during online learning | ||
| Computer Self-efficacy (CSE) | CSE1: Despite the fact that nobody was around to direct me, I feel confident working on the computer | Compeau and Higgins (1995) |
| CSE2: I’m competent at resolving computer issues | ||
| CSE3:I’m not nervous about using software I’ve never used before |