Table 8.
Summary of Nominal Group Technique statements and scores for suggested changes to the intervention patient information leaflet.
| Change statements | Ranking score (maximum 30) | Design changed? |
| Add information on how long it will take Flo to respond | 27 | Yes |
| Include information on what happens if patient uses an error (eg, typo) in the message | 26 | Yes |
| Use real photos rather than graphics (eg, ClipArt) | 23 | Yes |
| Add space for a pharmacy stamp with name and contact details | 20 | Yes |
| Add in information about NHS 111 | 19 | No |
| Include more general message examples (eg, not specific to high blood pressure) | 17 | No |
| Make emergency information more prominent | 15 | Yes |
| Change references to “SMS” to “text message” | 6 | Yes |
| Change “Flo says hello” to something more formal | 0 | No |