Table 9.

Summary of Nominal Group Technique statements and scores for aspects participants liked about the pharmacist consultation video.

Like statements	HCPa rank score (maximum 55)	Patients rank score (maximum 30)	Total rank score (maximum 85)	Retained in design?
A clear explanation of the service being offered	36	17	53	Yes
Using a face-to-face method of communication	25	19	44	Yes
Ability of patients to choose the times messages were sent	22	5	27	Yes
Including a medication review as part of the set-up	18	9	27	Yes
Checking if the patient is experiencing any side effects from medication	10	9	19	Yes
Clear communication that the patient can opt out of receiving messages at any time	7	8	15	Yes
Providing a patient information leaflet	7	6	13	Yes
The opportunity to address adherence problems not covered by text messages	10	2	12	Yes
The use of Flo as a persona to communicate with	9	3	12	Yes
Taking place in a private consultation room	7	5	12	Yes
Explanation about the costs of participating to the patient	1	7	8	Yes
Setting up the service with a message in the consultation	7	0	7	Yes
Use of home monitoring equipment and sending in readings	6	0	6	Yes

^aHCP: health care professional.