Table 4.
Factor loadings of satisfaction measures.
| Items | % Completely Satisfied | Factor Loadings of Measure Domains | ||
|---|---|---|---|---|
| Staff’s Capacity and Responsiveness | Motivation | Service Convenience |
||
| Location of counseling service is convenient | 34.6 | 0.7851 | ||
| Daytime for counseling is appropriate | 39.1 | 0.8288 | ||
| Weekday for counseling is appropriate | 40.0 | 0.839 | ||
| Counseling in smoking cessation provides hope to quit | 44.6 | 0.7084 | ||
| Confident in introducing the counseling service to other people | 54.6 | 0.8405 | ||
| Staff were trained well in counseling | 57.3 | 0.5058 | ||
| Staff explain the necessary information clearly | 59.1 | 0.6383 | ||
| Staff act respectfully and provide support to solve my problems | 67.3 | 0.7549 | ||
| Waiting time between booking and receiving service is appropriate | 63.6 | 0.7773 | ||
| Received necessary information for smoking cessation | 60.9 | 0.6162 | ||
| Felt comfortable when answering staff’s questions | 62.7 | 0.7297 | ||
| Received support motivated me to quit smoking | 59.1 | 0.6399 | ||
| Length of each counseling session is sufficient | 38.2 | 0.7177 | ||
| % floor | 0.0 | 0.9 | 0.0 | |
| % ceiling | 30.0 | 38.2 | 29.1 | |
| Reliability (Cronbach’s alpha) | 0.9468 | 0.9094 | 0.9019 | |
| Domains scores (Mean ± SD) | 4.37 ± 0.78 | 4.30 ± 0.81 | 4.27 ± 0.66 | |
| General satisfaction | ||||
| % Completely satisfied with the counseling service | 65.5 | |||