Table 3.

Analysis of patients’ opinion on the quality and freshness of meals, and the hygiene of serving meals in hospital.

How Often during Your Hospital Stay Were the Meals Tasty, Fresh and Served Hygienically?	NPS				Age
	All Respondents	Promoters	Neutral Respondents	Detractors	18–24	25–34	35–44	45–54	55–64	65+
	%	%	%	%	%	%	%	%	%	%
Never	16%	5%−	9%−	33%+	22%	21%+	17%	11%−	12%	5%−
Sometimes	29%	18%−	32%	37%+	37%+	23%−	31%	32%	23%	31%
Usually	31%	33%	38%+	23%−	27%	34%	28%	36%	28%	31%
Always	24%	43%+	22%	6%−	14%−	22%	24%	22%	37%+	33%