Table 4.

Analysis of how often medical staff washed or disinfected their hands in the presence of the patient before performing medical activities or touching bed sheets, bed, cupboard or other personal belongings of the patient.

How Often Did the Medical Staff Wash or Disinfect Their Hands in Your Presence before Performing Medical Tests, Procedures, and Toileting Activities, or Touching Bed Sheets, Bed, Cupboard or Your Personal Belongings?	NPS				Age
	All Respondents	Promoters	Neutral Respondents	Detractors	18–24	25–34	35–44	45–54	55–64	65+
	%	%	%	%	%	%	%	%	%	%
Never	7%	2%−	3%−	14%+	9%	5%	8%	6%	5%	6%
Sometimes	20%	10%−	19%	31%+	21%	24%	22%	17%	13%−	15%
Usually	30%	21%−	36%+	35%+	37%	30%	28%	30%	29%	29%
Always	43%	67%+	42%	20%−	33%−	41%	42%	47%	52%	50%