Table 7.
Analysis of patients’ opinion on the achievement of the best possible treatment result during hospitalization.
| Was the Best Possible Treatment RESULT Achieved during Your Hospital Stay? | NPS | Age | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| All Respondents | Promoters | Neutral Respondents | Detractors | 18–24 | 25–34 | 35–44 | 45–54 | 55–64 | 65+ | |
| % | % | % | % | % | % | % | % | % | % | |
| Definitely NOT {1} | 8% | 1%− | 2%− | 18%+ | 9% | 11% | 7% | 6% | 2%− | 8% |
| Rather NOT {2} | 16% | 6%− | 8%− | 34%+ | 25%+ | 14% | 16% | 18% | 16% | 11% |
| Rather YES {3} | 48% | 42%− | 66%+ | 42%− | 52% | 51% | 46% | 47% | 47% | 45% |
| Definitely YES {4} | 28% | 52%+ | 24% | 6%− | 15%− | 24% | 32% | 29% | 35% | 36% |
| Bottom two boxes | 24% | 7%− | 10%− | 52%+ | 34%+ | 25% | 22% | 24% | 18% | 19% |
| Top two boxes | 76% | 93%+ | 90%+ | 48%− | 66%− | 75% | 78% | 76% | 82% | 81% |