TABLE 4.
Open-Ended Question in All-Employee Survey: Harassment or Verbal Aggression Outside of Work. Response Themes With Descriptions and Example Responses
| Description | Example Response(s) | |
|---|---|---|
| Verbal aggression and harassment | Both in-person and online; especially due to fear of transmission and especially when wearing any indicator of healthcare profession | “People insulting my workplace and myself” “Verbal remarks in store while wearing scrubs” “Angry families, media, Costco, grocery stores” “Shunned for wearing scrubs in public if I had my name badge or facility shirt on, these increases [sic] and was often accompanied by negative comments” “Discrimination from the public when they know you are health care professional” “More so with being vaccinated” |
| Social isolation | Community, friends, and family fear being around them or stay away, or they isolate due to fear of transmission to others | “In the beginning of pandemic family and friends were nervous about being around me “ “Couldn’t see kids because of fear” “People at my church didn’t want me there because I work in health care” “Not harassment but you lose friends due to fear” |
| Employment consequences | Family members’ jobs changed due to the subject’s healthcare profession | “Spouse was furloughed for a month” “My family members were instructed to work from home because of my job” |
| Refusal of treatment or services | Refused a treatment or service since they worked in healthcare or with COVID patients (due to profession) | “I had to cancel health or doctor appointments; after treating COVID patients they would not see me” “Being turned away from dental or health care” “A few stores refused” |
Experiences of harassment or verbal aggression outside of work, related to the role as a healthcare professional and other people’s fear of transmission during the COVID-19 pandemic.