Table 3.
Comparison of no-show visit modality (in-person vs. video and telephone and video vs. telephone) during COVID-19 by Quarter (April 1, 2020 to September 31, 2021)
| Visit type | Video and telephone versus in-person | Video versus telephone | ||
|---|---|---|---|---|
| Q2 2020 (Apr 1 to Jun 30) | ||||
| OR (95% CI) | AOR (95% CI) | OR (95% CI) | AOR (95% CI) | |
| Video | 0.48 (0.37, 0.62) | 0.47 (0.36, 0.61) | 1.26 (0.95, 1.68) | 1.23 (0.92, 1.64) |
| Telephone | 0.38 (0.31, 0.46) | 0.38 (0.31, 0.47) | Reference | Reference |
| In-person | Reference | Reference | – | – |
| Q3 2020 (Jul 1 to Sep 30) | ||||
|---|---|---|---|---|
| OR (95% CI) | AOR (95% CI) | OR (95% CI) | AOR (95% CI) | |
| Video | 0.58 (0.41, 0.82) | 0.60 (0.42, 0.85) | 1.11 (0.76, 1.63) | 1.10 (0.74, 1.64) |
| Telephone | 0.53 (0.43, 0.65) | 0.54 (0.43, 0.68) | Reference | Reference |
| In-person | Reference | Reference | – | – |
| Q4 2020 (Oct 1 to Dec 31) | ||||
|---|---|---|---|---|
| OR (95% CI) | AOR (95% CI) | OR (95% CI) | AOR (95% CI) | |
| Video | 0.89 (0.55, 1.45) | 0.95 (0.58, 1.56) | 1.37 (0.82, 2.30) | 1.44 (0.85, 2.45) |
| Telephone | 0.65 (0.52, 0.80) | 0.66 (0.53, 0.82) | Reference | Reference |
| In-person | Reference | Reference | – | – |
| Q1 2021 (Jan 1 to Mar 31) | ||||
|---|---|---|---|---|
| OR (95% CI) | AOR (95% CI) | OR (95% CI) | AOR (95% CI) | |
| Video | 0.56 (0.37, 0.82) | 0.55 (0.36, 0.82) | 1.07 (0.69, 1.67) | 1.08 (0.68, 1.70) |
| Telephone | 0.52 (0.41, 0.65) | 0.51 (0.40, 0.65) | Reference | Reference |
| In-person | Reference | Reference | – | – |
| Q2 2021 (Apr 1 to Jun 30) | ||||
|---|---|---|---|---|
| OR (95% CI) | AOR (95% CI) | OR (95% CI) | AOR (95% CI) | |
| Video | 0.65 (0.38, 1.09) | 0.65 (0.38, 1.12) | 0.57 (0.33, 1.01) | 0.59 (0.33, 1.04) |
| Telephone | 1.12 (0.81, 1.41) | 1.11 (0.87, 1.41) | Reference | Reference |
| In-person | Reference | Reference | – | – |
| Q3 2021 (Jul 1 to Sep 30h) | ||||
|---|---|---|---|---|
| OR (95% CI) | AOR (95% CI) | OR (95% CI) | AOR (95% CI) | |
| Video | 0.76 (0.47, 1.23) | 0.84 (0.50, 1.41) | 1.17 (0.70, 1.94) | 1.25 (0.73, 2.15) |
| Telephone | 0.66 (0.53, 0.81) | 0.67 (0.53, 0.83) | Reference | Reference |
| In-person | Reference | Reference | – | – |
aLogistic regression model using generalized estimating equations accounting for repeat measures in individuals and within sites
bAdjusted for age, race/ethnicity, gender, income, housing status, HIV risk factor, and pre-COVID-19 telehealth site indicator
cBold denotes statistical significance (p < 0.05)