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. 2022 Nov 24;11:60–69. doi: 10.1109/JTEHM.2022.3224740

TABLE 5. Interview Feedback on System Usability.

Sub-Theme Description/Examples
Effectiveness
  • Reducing Clinic Lead stress in communicating timely information across the clinic.

  • Reducing Clinic Lead workload for calculating the expected end-of-day doses.

  • Enabling the Vaccine Lead to make quicker adjustments with regular patient intake updates.

  • Reducing end-of-day workload by increasing confidence in earlier vaccine preparation.

  • Learnability through a user-friendly interface.

  • Transparency with clinic workflow processes.

  • Usefulness of timed entries by which user.

Efficiency
  • Focused communication on specific values when discussing changes in numbers.

  • Reducing physical workload to communicate.

  • Better anticipating end-of-day doses/vials with access to frequent updates on patient numbers.

  • Real-time communication without having co-located workstations.

  • Provides access to updated information wherever they are in the clinic.

Satisfaction
  • Trusting the calculations.

  • Trusting that others input accurate data.

  • Catching mistakes in paper-based tracking because of real-time inputs on the app.

  • Making the work more enjoyable.

  • Increasing time capacity to perform other aspects of their role in the clinic, such as medical emergencies or staff/patient questions.