Table 5.
Reasons for not accessing a patient portal among individuals who were offered a portal and had a healthcare visit in the past year, stratified by race and ethnicity
| Overall (%) | White (%) | Black (%) | Hispanic (%) | |
|---|---|---|---|---|
| Prefer to speak to your healthcare provider directly | 77 | 78 | 91*** | 63 |
| Did not have a need to use online medical record | 63 | 65 | 52 | 61 |
| Found it difficult to login | 27 | 27 | 23 | 28 |
| Concerned about the privacy or security of the website | 22 | 19 | 33** | 27 |
| Not comfortable or experienced with computers | 23 | 21 | 27 | 27 |
| Do not have a way to access the website | 14 | 14 | 16 | 15 |
| Don't have an online medical record | 12 | 12 | 12 | 13 |
| More than one online medical record | 11 | 11 | 5** | 9 |
Note: All analyses were restricted to respondents who went to the doctor in the last year and those who reported being offered a patient portal by their healthcare provider.
***
P < .01,
**
P < .05.